*Access Services Systems Coordinator and Service Desk Supervisor* * Salary:* Depends on Qualifications *Job Type:* Part-time *Job Number:* 2015-1602399 *Location:* CA 94556, CA *Department:* ACADEMIC AFFAIRS DEPARTMENT *Closing:* 10/14/2019 11:59 PM Pacific Background: Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 4,000 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College. As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation, and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning, and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity. * Responsibilities:* *This position is part-time (.50 FTE), hourly* This position will have two equally important roles, providing customer service to the SMC community at the service desk and managing multiple systems that support the Access Services department. This is an excellent opportunity to work in a dynamic library environment and to gain professional experience in integrated library systems and Access Services. The position will have a Monday, Tuesday and Saturday schedule, changing schedules to accommodate prefinals, finals, and breaks between semesters. Reporting to the Head of Access Services; the Access Services Systems Coordinator manages all systems and technology within Access Services. The incumbent will collaborate with other service desk supervisors training and overseeing the work of all service desk students. The Coordinator creates, coordinates, implements and evaluates service desk operations ensuring patron access to information. Working with the Access Services team, the incumbent will assist with day to day operations in the areas of Course Reserves, Interlibrary loan / Illiad, Link+, LibCal room reservation system, facility maintenance, stack maintenance, and billing. The position is critical to providing excellent service and timely access to a wide range of information resources. The incumbent will also collect, manage and provide statistical reporting for multiple systems that support Access Services ILS functions and Web resources in coordination with system vendors, e.g. Salli, Illiad, and SpringShare products and run weekly patron downloads from the registrar's office. Collaborating with the department supervisors/unit managers, the Service Desk Manager will serve as a backup for all access services units. This position will also assist with the coordination of the Library 's Displays and Exhibits, library-related events, and perform other duties as assigned. Organize and supervise special student and staff projects involving collection maintenance/inventory, exhibits, informational meetings, and team-building events. Participate in continuing education training opportunities and staff development as appropriate to job responsibilities and to stay current with emerging trends. * Experience and Qualifications:* *Education:* REQUIRED: BA or Equivalent PREFERRED: *Experience:* (years required and applicable field of experience): Required: 3-5 years working in a library setting. Experience in an academic and/or research library and experience working with Sierra , Link+, ILLiad, LibCal or RAPID ILL Preferred. *Skills/Abilities:* (e.g. computer skills, written & verbal skills, trades, laws, procedures, technical) Minimum 3-5 years direct/related experience that provides an understanding of library or service functions. Strong commitment and ability to deliver high-quality customer service. Solid experience with standard computer software such as MS Word, Excel, e-mail and calendar software, familiarity with library ILS Sierra, Illiad and ability to learn and master new software, systems, and technology. Experience working with automated library systems. Strong interpersonal and communication skills, both verbal and written. Demonstrated organizational skills including the ability to manage competing priorities and work under pressure. Demonstrated initiative, flexibility, and ability to tolerate ambiguity and to work and learn in a rapidly changing environment. Ability to work collaboratively and to interact effectively with a diverse group of people. Ability to identify problems and carry out solutions independently or in collaboration with others. *Licenses & Certifications (e.g. CPA, RN, etc.):* REQUIRED: Certificate in a library and information technology (LIT) program. PREFERRED: 2-year *Other Requirements: (e.g. travel, weekend/evening work):* Must be able to work occasional early morning and late evening hours to accommodate extended hours for pre-finals and finals. *Supplemental Information:* *Application Instructions:* Please apply online at http://jobs.stmarys-ca.edu Include a cover letter that specifically addresses how you meet the qualifications and *are prepared to support the mission of the College* - A resume - The name and contact information for three (3) professional references. - In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check. Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all. College policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws. Saint Mary's College annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Saint Mary's College Report, please go to the Public Safety website at http://www.stmarys-ca.edu/public-safety/annual-security-and-fire-safety-report-0. To request a paper copy please call Public Safety at (925) 631-4284. The report includes the type of crime, venue, and number of occurrences. Please apply online at *https://www.schooljobs.com/careers/stmarys <https://www.schooljobs.com/careers/stmarys>* -- Shannon Meaney-Ryer <http://www.stmarys-ca.edu/library/staff-directory/shannon-meaney-ryer> Department Head, Access Services and Publishing Librarian Saint Mary's College of California Library smm20@stmarys-ca.edu 925.631.4267