Empathy List Archives

JJ

Jennifer Johnson

Wed, May 3, 2017 5:14 PM

Hello everyone,

If you have it available, could you please share your policy/procedure for what you do if a patron comes in stating that their checked out items are stolen and they have a police report?

I've heard two different policies and wondered what the majority of libraries do.

```
    Clear the account and put a note.
```

    Make the patron pay for the items and then get paid back from their insurance company.

Thanks!

Jenn

[Library logo email 131 pixels 3-11-14]

Jenn Johnson
Lead Librarian
Circulation
City of Carlsbad
1775 Dove Lane
Carlsbad, CA 92011
www.carlsbadlibrary.org http://www.carlsbadlibrary.org/

760-602-2059 or 760-434-2888| 760-602-7942 fax | Jennifer.johnson@carlsbadca.gov mailto:Jennifer.johnson@carlsbadca.gov

Hello everyone, If you have it available, could you please share your policy/procedure for what you do if a patron comes in stating that their checked out items are stolen and they have a police report? I've heard two different policies and wondered what the majority of libraries do. * Clear the account and put a note. * Make the patron pay for the items and then get paid back from their insurance company. Thanks! Jenn [Library logo email 131 pixels 3-11-14] Jenn Johnson Lead Librarian Circulation City of Carlsbad 1775 Dove Lane Carlsbad, CA 92011 www.carlsbadlibrary.org<http://www.carlsbadlibrary.org/> 760-602-2059 or 760-434-2888| 760-602-7942 fax | Jennifer.johnson@carlsbadca.gov<mailto:Jennifer.johnson@carlsbadca.gov>

CJ

Christine J Evans

Wed, May 3, 2017 7:47 PM

Hi Jennifer,

We have the patron pay for the items, however, we waive the late
fees/processing fees associated with it. We always tell the student to
claim it through his/her insurance, but that rarely happens in my
experience.

Thanks,

Christine Evans
Head, Circulation Services
Henry Madden Library
559.278.2551

On Wed, May 3, 2017 at 10:14 AM, Jennifer Johnson <
Jennifer.Johnson@carlsbadca.gov> wrote:

Hello everyone,

If you have it available, could you please share your policy/procedure for
what you do if a patron comes in stating that their checked out items are
stolen and they have a police report?

I’ve heard two different policies and wondered what the majority of
libraries do.

· Clear the account and put a note.

· Make the patron pay for the items and then get paid back from
their insurance company.

Thanks!

Jenn

[image: Library logo email 131 pixels 3-11-14]

Jenn Johnson

Lead Librarian

Circulation

City of Carlsbad

1775 Dove Lane

Carlsbad, CA 92011

www.carlsbadlibrary.org

760-602-2059 <(760)%20602-2059> or 760-434-2888 <(760)%20434-2888>|
760-602-7942 <(760)%20602-7942> fax | Jennifer.johnson@carlsbadca.gov

Circulation mailing list
Circulation@listserv.cla-net.org
http://listserv.cla-net.org/mailman/listinfo/circulation_
listserv.cla-net.org

Hi Jennifer, We have the patron pay for the items, however, we waive the late fees/processing fees associated with it. We always tell the student to claim it through his/her insurance, but that rarely happens in my experience. Thanks, Christine Evans Head, Circulation Services Henry Madden Library 559.278.2551 On Wed, May 3, 2017 at 10:14 AM, Jennifer Johnson < Jennifer.Johnson@carlsbadca.gov> wrote: > Hello everyone, > > > > If you have it available, could you please share your policy/procedure for > what you do if a patron comes in stating that their checked out items are > stolen and they have a police report? > > > > I’ve heard two different policies and wondered what the majority of > libraries do. > > · Clear the account and put a note. > > · Make the patron pay for the items and then get paid back from > their insurance company. > > > > Thanks! > > > > Jenn > > > > > > > > [image: Library logo email 131 pixels 3-11-14] > > > > Jenn Johnson > > Lead Librarian > > Circulation > > City of Carlsbad > > 1775 Dove Lane > > Carlsbad, CA 92011 > > www.carlsbadlibrary.org > > > > 760-602-2059 <(760)%20602-2059> or 760-434-2888 <(760)%20434-2888>| > 760-602-7942 <(760)%20602-7942> fax | Jennifer.johnson@carlsbadca.gov > > > > _______________________________________________ > Circulation mailing list > Circulation@listserv.cla-net.org > http://listserv.cla-net.org/mailman/listinfo/circulation_ > listserv.cla-net.org > >

JJ

Jennifer Johnson

Wed, May 3, 2017 10:34 PM

Thank you very much!

Jenn Johnson
Lead Librarian- Circulation
City of Carlsbad
1775 Dove Lane Carlsbad, CA 92011

From: Christine J Evans [mailto:chevans@csufresno.edu]
Sent: Wednesday, May 03, 2017 12:47 PM
To: Jennifer Johnson Jennifer.Johnson@carlsbadca.gov
Cc: circulation@listserv.cla-net.org
Subject: Re: [Circulation] Policy regarding stolen items with a police report

Hi Jennifer,

We have the patron pay for the items, however, we waive the late fees/processing fees associated with it. We always tell the student to claim it through his/her insurance, but that rarely happens in my experience.

Thanks,

Christine Evans
Head, Circulation Services
Henry Madden Library
559.278.2551

On Wed, May 3, 2017 at 10:14 AM, Jennifer Johnson <Jennifer.Johnson@carlsbadca.gov mailto:Jennifer.Johnson@carlsbadca.gov> wrote:
Hello everyone,

If you have it available, could you please share your policy/procedure for what you do if a patron comes in stating that their checked out items are stolen and they have a police report?

I’ve heard two different policies and wondered what the majority of libraries do.

• Clear the account and put a note.

• Make the patron pay for the items and then get paid back from their insurance company.

Thanks!

Jenn

[Library logo email 131 pixels 3-11-14]

Jenn Johnson
Lead Librarian
Circulation
City of Carlsbad
1775 Dove Lane
Carlsbad, CA 92011
www.carlsbadlibrary.org http://www.carlsbadlibrary.org/

760-602-2059tel:(760)%20602-2059 or 760-434-2888tel:(760)%20434-2888| 760-602-7942tel:(760)%20602-7942 fax | Jennifer.johnson@carlsbadca.gov mailto:Jennifer.johnson@carlsbadca.gov

Circulation mailing list
Circulation@listserv.cla-net.org mailto:Circulation@listserv.cla-net.org
http://listserv.cla-net.org/mailman/listinfo/circulation_listserv.cla-net.org

Thank you very much! Jenn Johnson Lead Librarian- Circulation City of Carlsbad 1775 Dove Lane Carlsbad, CA 92011 From: Christine J Evans [mailto:chevans@csufresno.edu] Sent: Wednesday, May 03, 2017 12:47 PM To: Jennifer Johnson <Jennifer.Johnson@carlsbadca.gov> Cc: circulation@listserv.cla-net.org Subject: Re: [Circulation] Policy regarding stolen items with a police report Hi Jennifer, We have the patron pay for the items, however, we waive the late fees/processing fees associated with it. We always tell the student to claim it through his/her insurance, but that rarely happens in my experience. Thanks, Christine Evans Head, Circulation Services Henry Madden Library 559.278.2551 On Wed, May 3, 2017 at 10:14 AM, Jennifer Johnson <Jennifer.Johnson@carlsbadca.gov<mailto:Jennifer.Johnson@carlsbadca.gov>> wrote: Hello everyone, If you have it available, could you please share your policy/procedure for what you do if a patron comes in stating that their checked out items are stolen and they have a police report? I’ve heard two different policies and wondered what the majority of libraries do. • Clear the account and put a note. • Make the patron pay for the items and then get paid back from their insurance company. Thanks! Jenn [Library logo email 131 pixels 3-11-14] Jenn Johnson Lead Librarian Circulation City of Carlsbad 1775 Dove Lane Carlsbad, CA 92011 www.carlsbadlibrary.org<http://www.carlsbadlibrary.org/> 760-602-2059<tel:(760)%20602-2059> or 760-434-2888<tel:(760)%20434-2888>| 760-602-7942<tel:(760)%20602-7942> fax | Jennifer.johnson@carlsbadca.gov<mailto:Jennifer.johnson@carlsbadca.gov> _______________________________________________ Circulation mailing list Circulation@listserv.cla-net.org<mailto:Circulation@listserv.cla-net.org> http://listserv.cla-net.org/mailman/listinfo/circulation_listserv.cla-net.org