I believe, based on our own recent meeting, that the best measure is the ROI (return on investment). A Total ROI of 4:1 is good, and most common among libraries using UMS. Kristin Brailey Circulation Supervisor Paul A. Biane Library 909-477-2720 x3957 kbrailey@cityofrc.us -----Original Message----- From: Circulation [mailto:circulation-bounces@listserv.cla-net.org] On Behalf Of circulation-request@listserv.cla-net.org Sent: Wednesday, January 17, 2018 9:00 AM To: circulation@listserv.cla-net.org Subject: Circulation Digest, Vol 12, Issue 1 Send Circulation mailing list submissions to circulation@listserv.cla-net.org To subscribe or unsubscribe via the World Wide Web, visit http://listserv.cla-net.org/mailman/listinfo/circulation_listserv.cla-net.org or, via email, send a message with subject or body 'help' to circulation-request@listserv.cla-net.org You can reach the person managing the list at circulation-owner@listserv.cla-net.org When replying, please edit your Subject line so it is more specific than "Re: Contents of Circulation digest..." Today's Topics: 1. Percentage of waived fines (Jennifer Johnson) ---------------------------------------------------------------------- Message: 1 Date: Tue, 16 Jan 2018 19:46:22 +0000 From: Jennifer Johnson <Jennifer.Johnson@carlsbadca.gov> To: "circulation@listserv.cla-net.org" <circulation@listserv.cla-net.org> Subject: [Circulation] Percentage of waived fines Message-ID: <BL2PR05MB2323FA9AEDA294C8B02C2402E8EA0@BL2PR05MB2323.namprd05.prod.outlook.com> Content-Type: text/plain; charset="us-ascii" Hi, I just received our annual report from UMS, which we use for collections. As part of the report, it lists the amount paid, materials recovered and the amount waived. Does anyone know if there is a guideline or benchmark for the amount waived? Ours is 15%, which seems high to me based on our procedures. Thanks Jenn [Library logo email 131 pixels 3-11-14] Jenn Johnson Lead Librarian Circulation City of Carlsbad 1775 Dove Lane Carlsbad, CA 92011 www.carlsbadlibrary.org<http://www.carlsbadlibrary.org/> 760-602-2059 or 760-434-2888| 760-602-7942 fax | Jennifer.johnson@carlsbadca.gov<mailto:Jennifer.johnson@carlsbadca.gov>

Thank you! We also found out that waived amount includes the automatically canceled processing fees from returned items. Jenn Sent from my iPhone > On Jan 17, 2018, at 12:30 PM, Brailey, Kristin <Kristin.Brailey@cityofrc.us> wrote: > > I believe, based on our own recent meeting, that the best measure is the ROI (return on investment). > A Total ROI of 4:1 is good, and most common among libraries using UMS. > > Kristin Brailey > Circulation Supervisor > Paul A. Biane Library > 909-477-2720 x3957 > kbrailey@cityofrc.us > > > > -----Original Message----- > From: Circulation [mailto:circulation-bounces@listserv.cla-net.org] On Behalf Of circulation-request@listserv.cla-net.org > Sent: Wednesday, January 17, 2018 9:00 AM > To: circulation@listserv.cla-net.org > Subject: Circulation Digest, Vol 12, Issue 1 > > Send Circulation mailing list submissions to > circulation@listserv.cla-net.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://listserv.cla-net.org/mailman/listinfo/circulation_listserv.cla-net.org > > or, via email, send a message with subject or body 'help' to > circulation-request@listserv.cla-net.org > > You can reach the person managing the list at > circulation-owner@listserv.cla-net.org > > When replying, please edit your Subject line so it is more specific than "Re: Contents of Circulation digest..." > > > Today's Topics: > > 1. Percentage of waived fines (Jennifer Johnson) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 16 Jan 2018 19:46:22 +0000 > From: Jennifer Johnson <Jennifer.Johnson@carlsbadca.gov> > To: "circulation@listserv.cla-net.org" > <circulation@listserv.cla-net.org> > Subject: [Circulation] Percentage of waived fines > Message-ID: > <BL2PR05MB2323FA9AEDA294C8B02C2402E8EA0@BL2PR05MB2323.namprd05.prod.outlook.com> > > Content-Type: text/plain; charset="us-ascii" > > Hi, > > I just received our annual report from UMS, which we use for collections. As part of the report, it lists the amount paid, materials recovered and the amount waived. > > Does anyone know if there is a guideline or benchmark for the amount waived? Ours is 15%, which seems high to me based on our procedures. > > Thanks > Jenn > > > > [Library logo email 131 pixels 3-11-14] > > Jenn Johnson > Lead Librarian > Circulation > City of Carlsbad > 1775 Dove Lane > Carlsbad, CA 92011 > www.carlsbadlibrary.org<http://www.carlsbadlibrary.org/> > > 760-602-2059 or 760-434-2888| 760-602-7942 fax | Jennifer.johnson@carlsbadca.gov<mailto:Jennifer.johnson@carlsbadca.gov> > >