Hi,
I just received our annual report from UMS, which we use for collections. As part of the report, it lists the amount paid, materials recovered and the amount waived.
Does anyone know if there is a guideline or benchmark for the amount waived? Ours is 15%, which seems high to me based on our procedures.
Thanks
Jenn
[Library logo email 131 pixels 3-11-14]
Jenn Johnson
Lead Librarian
Circulation
City of Carlsbad
1775 Dove Lane
Carlsbad, CA 92011
www.carlsbadlibrary.orghttp://www.carlsbadlibrary.org/
760-602-2059 or 760-434-2888| 760-602-7942 fax | Jennifer.johnson@carlsbadca.govmailto:Jennifer.johnson@carlsbadca.gov
Hi,
I just received our annual report from UMS, which we use for collections. As part of the report, it lists the amount paid, materials recovered and the amount waived.
Does anyone know if there is a guideline or benchmark for the amount waived? Ours is 15%, which seems high to me based on our procedures.
Thanks
Jenn
[Library logo email 131 pixels 3-11-14]
Jenn Johnson
Lead Librarian
Circulation
City of Carlsbad
1775 Dove Lane
Carlsbad, CA 92011
www.carlsbadlibrary.org<http://www.carlsbadlibrary.org/>
760-602-2059 or 760-434-2888| 760-602-7942 fax | Jennifer.johnson@carlsbadca.gov<mailto:Jennifer.johnson@carlsbadca.gov>